Privacy Policy, Terms & Conditions

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Please read these terms and conditions carefully before submitting your booking request. We strongly advise that you retain a copy of these terms and conditions for future reference.

1) DEFINITIONS

1.1) In these Conditions all references to “we”, “us”, and “our” refer to AKG Travel and Tours “AKG Tours”

1.2) The terms “you” and “your” refer to the person who enters into a Contract with AKG Travel and Tours. “AKG Tours” for the provision of services.

1.3) “Infant” mean a person below the age of two years and “Child” mean a person of two or more years and below the age of twelve years.

1.4) “Contractor” / “Supplier” means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, showrooms, museums, art galleries etc. shipping company, railway, ferry, cruise, coach who are to provide the services to the Traveler.

1.5) Tour means trip, package, holiday, course, or otherwise inclusive arrangement booked by you.

1.6) “Tour Cost” means the tour cost mentioned in the Booking form / brochures / online and other payments such as taxes, surcharges etc. payable by the agent/client to the Company.

1.7) “Brochure” means printed brochure, Website, itinerary, leaflets, booklet, Price Grid.

1.8) “Website” means http://www.europefixeddeparture.com/ and “Web pages” means pages on the Website http://www.europefixeddeparture.com/

1.9) Written or in writing refers to any correspondence, either by email or by post, between you and AKG Travel and Tours. or by notification on the relevant brochure, itinerary, leaflets, booklet website which is http://www.europefixeddeparture.com/

2) BROCHURE/WEBSITE ACCURACY DISCLAIMER

2.1) All the inputs in brochure and website have been done with the available information at the time of publication, however we are not responsible for any printing or typing mistakes.

2.2) As the brochure/website may have printed/made much earlier than your booking, we reserve all the right to change any information from the brochure/website.

2.3) We reserve the complete right to change any brochure/ website information before/after your booking the tour due to some unavoidable circumstances. We therefore ask you to confirm the current information by contacting us.

2.4) Note that the itinerary may have changed. The products and services displayed may have changed. The photos of meals / sightseeing / properties/vehicle etc. are for reference only and may differ from the actual. Hotels may have to be booked away from the City Centre.

3) CHANGES IN THE ITINERARY

3.1) We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour. If such changes / events occur during the tour, our tour professional or local representative will inform you of the changes during the tour and we solicit your full co − operation in accepting such circumstantial changes. Therefore, no grievance regarding any itinerary / service change which we are constrained to make, will be entertained from the tour clients/ agents during or after the tour.

3.2) Changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport, events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing etc. Generally, we try to avoid dates when big Fairs, Exhibitions, Olympics etc. and other events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities.

3.3) Due to airline’s requirements the points of entry and exit in a country may change. We may operate more than one coach per departure date and may for convenience reverse the direction or amend the itinerary.

3.4) Change in itinerary may also be required or necessitated on account of actions, inactions, defaults or condition of tour clients in the group / agent.

3.5) we shall not be liable to refund any amount or pay any compensation / damages on account of any change in itinerary. In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we may charge extra for the same at the time of booking /during the tour or after completion of the tour.

3.6) On reaching Eiffel Tower, if there is a very long queue, we will be taking you to the Montparnasse tower (only in tours where Eiffel Tower entrance is included)

4) BOOKING A TOUR

4.1) Please read carefully and understand the contents of the Tour Brochure /website itinerary, the ‘Terms and Conditions’, Price Grid and such other documents as may be applicable, as all these will form part of your contract with us.

4.2) Upon executing the Booking procedure and on payment of the prescribed non-refundable interest- free booking amount, a binding contract shall come into existence.

4.3) We advise you to ensure, before making a booking, that you have and / or you will be able to provide all the required valid and genuine documents/details of all the travelers.

4.4) In the event you are booking through us a tour / travel / service of any third party operators, the terms and conditions of such third party operators, including their payment schedule, cancellation, refund etc shall be applicable to you in addition to these Terms and Conditions.

4.5) In case of one or more but not all tour clients named in the Booking, it shall be deemed that the signatories have been duly authorized by all such tour clients to sign on their behalf assuming full responsibility and accordingly it shall be deemed that all such tour clients have agreed on our terms and conditions.

4.6) Where travelers are booked through a travel agent, if such travel agent have booked the passengers through our website / through our representative, it shall be deemed that he has agreed on all our terms and conditions on behalf of all the tour clients named in the Booking, assuming full responsibility. It shall be deemed and construed that all such tour clients have duly authorized the said travel agent to confirm the booking with us on their behalf.

4.7) Please note that there is no contract between the Company and the tour clients(travelers) until the booking is done directly by the client/ travelers and the Company has also received the specified non- refundable interest free booking amount from them (client/ travelers).

4.8) The full payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule the company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of cancellation charges as mentioned in the brochure/ website / email.

4.9) Any payment that you make to your Travel Agent would not constitute payment to the Company until the same is remitted in the account of AKG Travel and Tours.

PAYMENT CONDITIONS

Cancellation Policy

6) REFUND and R.O.E

• 6.1) Very Important: Once we receive payments from client / agents, we pay TCS on the same, as of now 5% TCS is applicable on the received amount. If you cancel the tour then TCS amount that we have paid to the government will not be refunded by us, In Invoice the amount of GST and TCS may be calculated on the cancellation amount on our website, however at the time of refund, our team will only process refund after deducting TCS amount that we have paid to the Government, irrespective of cancellation charges. The same can be settled by the payer in his Income Tax, for detail clarity and process, the individual can check with their Tax Advisor / Chartered account. AKG Travel and Tours. Will not be responsible for any dispute relating to TCS.
• 6.2) Refunds will be done only through the Original Mode of Payment.
• 6.3) Transaction processing charges will be borne by the user for using the payment Gateway, at the time of refund we will only refund the amount after charging cancellation amount as applicable of the tour cost. There will not be any refund of the Transaction charges for using payment gateway that agent / traveler has paid at the time of making booking / payment.
• 6.4) Refunds (If any) for Changes and / or cancellations will be paid directly to you for bookings made directly with the company’s office. For bookings routed through our Preferred Sales Agent (PSA) or your Travel Agent, the refunds will be routed through them. It would take at least 30 working days to process refunds.
• 6.5) There is no refunds payable for any unutilized or partially utilized services (e.g. Airline tickets, Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.) The refund for the foreign exchange component of the tour will be refunded in INR only and will be at the current days rate of exchanges of as per company card rates.
• 6.5) Third Party refund i.e., airlines, cruise, overseas suppliers could take between “30 to 90 working days”, provided relevant supporting are provided to the Company.
• 6.6) If a tour is cancelled by the Company, then all monies will be refunded after taking into consideration the actual expenses incurred for Visas, Airline, etc.

7) OUR EXTENT OF SERVICES

• 7.1) We are travel and holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
  1. you will need to adhere to the conditions, rules and regulations of each service provider.
  2. If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same;
  3. we cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.

8) MEALS AND SPECIAL REQUESTS

• 8.1) The menus are pre-set menus provided for meals on the tour. The types of meals are clearly indicated in the brochure/ website/ itineraries. Unlike an airline, we cannot provide a special meal.
• 8.2) we guarantee a special diet to the client, except to the extent mentioned in the brochure/website/ itinerary and preferred by you. We however reserve the right to change the meal arrangement if circumstances make it necessary to do so.
• 8.3) In the event of whatsoever reason the client misses any meal including breakfast offered to him by the company, then no claim can be made for the meal/breakfast, which he has missed and not utilized.
• 8.4) Special requests for room allocation, diet consideration on tour / cruise / flight etc. must be made in writing at the time of booking, but all such requests shall be subject to availability. The Company will not be held liable for claims of damages or significant loss if the company is unable to process such requests for want of availability.
• 8.5) Due to operational reasons, there is a possibility that we may give pack meal at some places

9) ACCOMMODATION

• 9.1) We select hotels which are convenient and comfortable, in order to reduce travelling time and more sightseeing, they may be located away from the city centre.
• 9.2) Also due to favorable conditions in Europe, most of the hotels do not have air conditioners / fans.
• 9.3) All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises / coach / Airport / flight/cruise etc. during travel or place of visit etc. Some hotels offer the facility of safe deposit lockers, which can be availed of by you at your own cost and risk. The company will not be liable for any loss/theft from the same.
• 9.4) Hotels in Europe have Some of the modern facilities like attached toilets with showers / bathtubs are provided and they may / may not have room service facilities.
• 9.5) We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc.
• 9.6) In Europe since the rooms are comparatively small, we would recommend only 3 persons in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night or rollaway beds.
• 9.7) A double room has either a single queen-size bed or two separate beds. If you request for a room with a queen-size bed, the same would be provided subject to availability as most of the hotel rooms in Europe are twin-bedded. In case of non-availability of a room with a queen-size bed, a twin bedded room would be given
• 9.8) The hotels will either be those shown in the itinerary or of the same category. Due to trade fairs and conventions in the cities the hotels may be blocked out for more than 2 years in advance. In view of this you may have to stay in hotels further away from the cities and itineraries may have to be altered/amended.
• 9.9) Facilities like mini bar, pay television channels, telephone etc are not complimentary and these facilities if used by the client have to be paid for by the client directly to the Hotel and such charges are not included in the tour cost. The client will have to abide by the check in /check out time of the hotel.
• 9.10) Any damages caused to the hotel rooms / Coach / place of visit etc. during your stay/tour/visit, shall be borne and payable by you/traveler, and the company will not be accountable for the same.
• 9.11) Company is not accountable if there is sudden disruption/ disorder of telephone, internet services, and other amenities while staying at the hotels. The company will also be not responsible for the facilities provided or not provided in the room/bathroom/hotel premises etc. by the Hotel or its staff.
• 9.12) Actions of hotel staff does not come under the direct purview of the company and the company will not be responsible for the same.
• 9.13) Breakfasts taken before 07:00 hours may incur supplementary charges, or a Boxed Breakfast will be provided. No reduction in the price will be provided for missed breakfast.

10) COACH / VAN AND SEATING

10.1) We generally take air conditioned/air-cool coaches/ van. At times due to weather extremity, the air conditioning may not work or may not be very effective. We are not responsible for any malfunction/defect in the coach or the behavior of the coach captain.

10.2) Seating will be on a rotation basis, assisted by our tour professionals.

10.3) Some coaches may have the facility of WC, but it can be availed only in extreme conditions.

10.4) The company will not be responsible in any way for lost valuables left behind in the coaches/van.

10.5) Coach/van drivers are bound by restrictions regarding maximum driving hours per day and per week. It is necessary to follow the itinerary and timing. If delays occur due to non-compliance, we shall not be liable for any refund or compensation.

10.6) Smoking, consumption of alcoholic beverages, and snacks are strictly prohibited on coaches/vans.

10.7) Damages to the coach/van by the traveler must be paid directly to the bus company.

10.8) It is suggested to carry one check-in bag and one hand bag per person only, due to limited boot space in the coach/van.

10.9) In Europe Group Tour: Touring coaches are at the disposal of the group every day only for the services stipulated in the itinerary. Use of the coach is limited to 12 hours per day. Drivers may drive for a maximum of 9 hours within the 12-hour period and must have a 45-minute break after every 4.5 hours of driving. Drivers must have a minimum of 11 hours consecutive resting time overnight.

10.10) As per EU Laws, all passengers including children must be seated and wear seat belts when using coach services.

10.11) In the event of a coach/van breakdown, our liability is limited. If a replacement coach cannot be arranged and an attraction is missed, we will reimburse the amount paid to the supplier. Delays may occur and we may use a different replacement coach if necessary.

10.12) In Europe Van Tour: Touring vans are limited to 11 hours of daily use. Drivers can drive up to 8 hours within those 11 hours and must take a 45-minute break after 4.5 hours. Drivers also require 11 hours of overnight rest before the next day’s journey.

11) AIRLINES

11.1) We are not liable for baggage loss, boarding denial, flight delays, meal quality, or schedule changes caused by the airline.

11.2) If the airline denies boarding despite valid tickets and visa, we are not responsible.

11.3) Any increase in airport taxes/fees after brochure printing must be paid by the traveler. Booking/cancellation/change is subject to airline terms.

11.4) Airlines have different baggage policies and weight limits. Please check the latest rules or confirm with our staff if we issued your ticket.

11.5) You are responsible for paying any excess baggage charges. We are not liable for loss or damage to baggage in airline custody.

11.6) Group fare tickets often allow seat selection only at airport check-in. Early arrival (3–4 hours prior) is advised. We are not responsible for seat arrangements.

11.7) If you return later than the group, it’s your responsibility to reconfirm your flight at least 72 hours in advance.

11.8) Ask our team for updated baggage policy if we issued the flight tickets.

11.9) Some US airlines charge $25–$30 for the first checked bag and $35–$40 for the second. These fees apply even for group tours and must be paid directly at the airport. Policies may change, so confirm before departure.

12) DEVIATIONS

12.1) If you wish to travel before or after the scheduled dates, there will be additional charges based on airline fare differences. This is subject to seat availability and ticket validity.

12.2) All deviation requests must be submitted in writing at the time of booking. Seats are not held in advance and are subject to availability.

13) CURRENCY AND TRAVEL CURRENCY CARD

13.1) Currency cards are a safe way to carry money. It is recommended to carry part in cash and part in Travel Currency Card. The card is easily replaceable if lost or stolen, provided you have the alternate card with you. This card allows anytime access to cash at over approx. 800,000 VISA/VISA PLUS ATMs and is accepted at over 12 million Visa Electron merchant outlets globally.

14) PAYMENTS

14.1) All payments towards the tour cost must be made by the client/agent to the company in accordance with the procedure and time frame mentioned herein below. All payments made within 25 days prior to the tour departure date will have to be paid through NEFT/ RTGS.

14.2) The PAN Card copy of all the travelers is mandatory. A minor (below 18 years) can submit his/her parent's PAN card copy if not having one.

14.3) Payments made towards the foreign exchange component of your tour will be calculated as per the ROE (rate of exchange) valid on the day of final payment as per our card rates. The foreign exchange component of the tour cost entitled under one’s Basic Travel Quota (BTQ) must be availed from the Company. Tour cost is payable in EURO/USD/GBP/CHF/etc. out of your BTQ entitlement. The client is required to pay the total tour cost component in Indian Rupees.

Payment Procedure:
Minimum per person payment to be made by the client/agent:

14.1) In Group Tour
• At the time of booking, we will need INR 10,000/- (Booking Amount)
• Prior to minimum 45 days of the tour date, we will need 100% payments in our account.

14.2) In Van Tour
• Booking amount is INR 20,000 per person
• Prior to 45 days of the tour date, we will need 100% payments in our account.

14.3) In Domestic and Other Tours
Please check with our sales representative.

14.4) Full payment must be made in accordance with the procedure stated above. In case of non-compliance, the company reserves the right to cancel the tour/booking of the client/agent with loss of deposit and recover applicable cancellation charges.

15) HEALTH AND INSURANCE

15.1) It shall be the duty of the Traveler to inform the Company if they have any medical condition that may affect their ability to enjoy or complete the tour and where it may affect the interests of the group. The pace of some tours may not suit all individuals, so it is advised to choose tours accordingly.

15.2) The Company reserves the right to request written certification of the Traveler's medical fitness before departure. If a medical condition is not disclosed, the Company shall not be liable to provide any assistance or refunds.

15.3) It is necessary for the Traveler to obtain valid travel/health insurance before the start of the tour. The Company will not be responsible for this. All claims shall be settled at the discretion of the insurance company.

15.4) The tour participant is responsible for checking the accuracy of the insurance policy.

16) PRIVACY OF INFORMATION

16.1) All information shared with us by the client will be treated as confidential. Necessary information may be shared with airlines, hotels, and other service providers for service delivery. However, we may be required to disclose this information by law, a court order, or a government/statutory authority.

17) COMMUNICATION

17.1) Any communication sent to the address or contact details (e.g. email, phone number) provided by the Traveler or their agent will be considered received by the Traveler. The Company shall not be held responsible for any errors made by the communication channel or the Travel Agent.

18) SOME OTHER CONDITIONS FOR TRAVEL

18.1) Any Traveller will have to follow the Tour Program and return to India as per the tour itinerary. There shall be no refund, if the Traveller fails to join the group at the beginning of the tour, or joins the group later or leaves the group before end of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Traveller to reach the place of beginning of the Tour and register with our representative at the said place, date and time.

18.2) Even if a Traveller is unable to reach the place of beginning of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as “no show” on the tour and 100% cancellation charges will be levied.

18.3) In case if a Traveller along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services.

18.4) If a Traveller avails pre-tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services.

18.5) Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of the Company arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.

18.6) The Company reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company’s Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company.

18.7) The prices quoted in this brochure/website have been calculated at the rate prevailing at the time of printing of this brochure/making of website. The Company reserves the right to amend the prices published in this brochure/on website in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the Departure by the Traveller.

18.9) If you book with your own travel agent and your booking with that agent includes, but is not limited to AKG Travel and Tours arrangements, your contract is with your travel agent and AKG Travel and Tours is simply an agent to your travel agent.

18.10) In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.

18.11) The company shall in no circumstances whatsoever be liable to the Traveller for:

• i) Any overstay expenses due to delay or changes in bus/air/trains/ship or cancellation of special bogie or other services due to sickness, weather conditions, strike, war or any other cause whatsoever.
• ii) Sightseeing missed and/or program being cancelled after the commencement of the tour & before the due period due to any unavoidable situations which are beyond our control.
• iii) Any Loss/Damage of baggage by the Airlines/Hotels/Coach.

18.12) Initial deposit just ensures only registration/participation on the tour but does not entitle any services like Tickets, Visas, and Hotel Accommodation until full payment has been received.

18.13) In the case of one or more but not all passengers signing the ‘Booking Form’/agreeing on terms and conditions on our website, it shall be deemed that others have duly authorized the concerned signing passenger(s) or accepting terms and conditions on our website.

18.14) We cannot endow with individual aid to any of the tour members for walking, dining, getting on & off from any of the transport vehicles or other personal needs. So it is indispensable that a qualified companion must accompany such traveler who needs such assistance. In the absence thereof, such traveler will be joining the tour at his own risk and consequences.

18.15) The Traveller/Traveler must have his/her passport valid for at least 6 months subsequent to such departure.

18.16) Company solely reserves the right to publish group photographs of the passengers taken during the tour.

18.17) Distance, temperature & pre/post tour accommodation prices given in the Brochure/website are approximate & are subject to change.

18.19) Photo of meals & sightseeing published in the Brochure/website are only for reference & may change from actual meals served/sights.

18.20) In case the company offers any adventure activities, it is significant to note that all the passengers should enjoy such activity/ride at their own risk as such kind of adventure might be risky at times, especially for heart patients, expecting women, people with blood pressure, etc.

18.21) Group tour will be operated subject to a minimum of 25 full-paying passengers traveling together. The services of AKG Tour Professional will be provided with a group of a minimum of 25 full-paying passengers. Our local representative will be there to assist you in case the above requirement is not fulfilled. When the tour has less than 15 adults and is operated on a seat-in-coach basis, there will be instances where the drivers act as a guide and there may be supplement charges applicable over and above the tour cost.

18.21) Tours will only operate subject to Government rules and regulations. If there is an immediate lockdown, global pandemic, acts of God, riots, wars, accidents, embargo, terror attacks, coup strike, natural calamities, quarantine, and due to the above reasons, if the tour is cancelled, then AKG Travel and Tours will not be responsible, and if any expenses need to be paid for the cancelled services, it has to be borne and paid by the traveler/travel agent.

19) OTHER TERMS

19.1) There is no Contract between us and the Traveler/agent until we have received the initial deposit as per our conditions in our account and we give them confirmation of the tour.

19.2) The company has the right at any time and for any reason:

• • To terminate this contract after acceptance of deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In the event, the company terminates this contract, the company shall refund the amount paid by the Traveler without payment of any interest.
• • To amend, alter, vary or withdraw any tour, holiday, excursion airline, flight routing or facility or discounts/concessions it has advertised or published or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the company shall not be liable for any damage, additional expense, or consequential loss suffered by the Travelers or for any compensation claims made.

19.3) No person other than the company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in the brochure/website.

19.4) In the event of the company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the Traveler shall have the right:

• • To continue with the tour or holiday as amended or altered or,
• • b) To accept any alternative tour or holiday which the company may offer. In either of these above cases, the Traveler shall not be entitled to, or the company shall not be liable to the Traveler for any damage, additional expense, consequential loss suffered by him or to pay any amount as refund.
• • c) To cancel the tour, in which event the cancellation charges as stated herein shall apply and the Traveler will be liable to pay to the company such charges.

19.5) The company shall in no circumstances whatsoever be liable to the Traveler for:

• • a) Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any misadventure howsoever caused.
• • b) Any act, omission, default of Independent Contractor or other person or be any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the Traveler or for any person traveling with him howsoever caused.
• • c) The temporary or permanent loss of or damage to baggage or personal effects howsoever caused. In this condition the expression “Howsoever caused” includes negligence on the part of any person.

19.6) a) If the Traveler has any complaint in respect of the services provided by any of the Independent Contractors, the Traveler shall immediately notify the same in writing to the Independent Contractor and a copy thereof should be handed over to the Tour Professional of the company in order to enable the company to take up the matter with the Independent Contractor so that in future other Travelers do not face the same difficulty.

b) Any claim or complaint by the Traveler/travel agent must be notified to the company in writing within 7 days of the end of this holiday tour. No claim notified to this company beyond this period will be entertained and the company shall incur no liability whatsoever in respect thereof.

19.7) The tour is subject to RBI / GOI rules & regulations.

19.8) Force Majeure - Unavoidable The Company shall be excused from the performance or punctual performance of any of terms and conditions/services/tour or part thereof as above, if the performance thereof is prevented or delayed by any cause beyond the reasonable control of the company, which shall include acts of God, riots, wars, accidents, embargo, terror attacks, coup strike, natural calamities, quarantine or requisition (acts of government), or delays/negligence/carelessness in the performance of the independent contractors caused by any such circumstances as referred herein. Any additional cost incurred by the Company, for the services provided to the Traveller, during the Force Majeure event, shall be borne and paid by the Traveller / Travel agent.

19.9) Please Note that AKG Travel and Tours. (“AKG”) is into Business to Business module and the Travel agent is a customer to AKG. There is no privity of contract between AKG and the end customer. Hence under no circumstances will AKG Tours be held responsible for any grievance of the end customer.

19.10) For any issues or redressal of any grievances, passengers/end customers should approach their Travel agent only from where they have booked their tour.

19.11) All dispute/complaints with respect to these terms and conditions, the tour and services shall be subject to exclusive jurisdiction of Bombay High Court at Mumbai.

19.12) AKG Tours reserves the right to claim from the passengers, any additional expenses incurred due to delay or changes in the schedule of trains, flights, coach, cruise or other services.

19.13) AKG Tours reserves the right to change any itinerary for operational reasons and reasons beyond the control of AKG Tours due to Force Majeure related to weather conditions, strike, etc.

19.14) Tours are operated subject to Reserve Bank of India / Government of India regulations.

19.15) AKG Tours, explicitly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty. AKG Tours is under no obligation to provide services to a customer at an incorrect (lower) price, even after customers have been sent confirmation of their booking.

19.16) Kindly also check the standard AKG Travel and Tours. Terms & Conditions and notes mentioned in the itineraries and the same is also applicable along with the mentioned conditions, as for every tour the terms and condition may change.

19.17) Upon signing the booking form/accepting our term and conditions on our website/through our sale representative, these terms and conditions shall be binding on both the company and the Traveler/Travel agent and shall become the only basis of relations between the parties and all previous communications in whatsoever form or mode, whether oral or otherwise, with respect to any term or conditions of the tour and services shall stand cancelled/revoked/terminated. On behalf of the persons named in the booking, I have read and understood the terms and conditions as mentioned here in above and as mentioned in the Brochure/website/ in Itinerary.